Inspect what you Expect
How do you know if your team is delivering high-quality product if you’re not checking the quality every so often?
"You must inspect what you expect."
This tells us that if you are expecting a certain outcome, you need to check to make sure the outcome actually happened.
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You might get to your goal when the end of the quarter comes round, but if you have not focused any efforts on improvement and quality then at some point the wheels are going to come off, as you’re attempting to build something on weak foundations.
Inspection is critical, it will help you evaluate if your team are delivering a quality and sustainable service or product.
Don’t wait for the customer to tell you it’s no good, find out yourself and fix it.
Why is inspection important?
If you do not inspect, you cannot measure = you don’t know how you’re doing
If you do not measure, you cannot manage = you don’t know what actions to take
If you do not manage, you cannot improve = you don’t know how to improve
If you do not improve, you cannot get better = then we’re not doing our job
Every week I inspect around 15 different data points.
Every one of these tells me something different.
Data points are just indicators of whether something is healthy or not, depending on your existing benchmark for health.
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